FAQS

Alterations and Mending

  • Do I need to make an appointment?

    All of our services are available by appointment only. Walk-ins and same‑day bookings are not available. We kindly ask that all appointments be made in advance as this allows our studio the time to create a personalized, attentive experience tailored to you and your garments.

  • When should I book my alterations/mending appointment?

    To ensure a seamless experience, we recommend scheduling your initial bridal alterations appointment as early as possible. Our calendar fills quickly, often extending into the following year, so securing your spot well in advance is essential. Even if your wedding is months away, reserving your appointment now guarantees availability when the time comes.

    When beginning your alteration appointments we suggest booking 3 to 6 months prior to your wedding date. For evening wear and other special occasion gowns, a lead time of 1 to 2 months is recommended to allow for thoughtful tailoring and attention to detail.

  • How much should I expect to pay for alterations or mending?

Our pricing reflects the intricacy and scope of each individual project. Alteration and mending costs are determined by the work required and are not influenced by the original price of the garment. During your fitting, we’ll assess the garment on you, discuss available options, and evaluate the level of detail involved. From there, we’ll provide a tailored estimate based on the craftsmanship needed.

  • How long do alterations or mending services usually take?

Timelines matter when it comes to tailoring your gown to perfection. Some alterations can me done quickly and some take longer to complete so to ensure every detail is handled with care, we recommend beginning bridal alterations at least 3 to 6 months before your wedding day. For evening wear and other special occasion gowns, a lead time of 1 to 2 months is ideal. Requests with less than two weeks’ notice may be subject to a 10% rush fee, if we’re able to accommodate. We’ll always do our best to support your timeline while preserving the quality and craftsmanship your garment deserves.

  • I plan to lose weight closer to my event date should I still book my appointment?

    To preserve the integrity of your gown and ensure the best possible fit, we kindly recommend attending your alteration appointment at or near your ideal body weight. Significant changes after alterations may require rework, which can compromise the fabric and structure of your gown. Additional adjustments will also incur extra labor charges.

Collections

  • How long does it take to make an order from the collections?

Depending on how complex the item is, usually it takes between 2-3 months to make and with veils the time is 2 months at the most.

  • Can I request changes to pieces from the collections?

Small changes such as hem or sleeve length can be made, but major design changes or size changes cannot be altered on collection pieces.

Custom design

  • How much should I expect to pay for a custom designed gown?
    Pricing for custom made garments typically ranges from $100 to $2,000 or more, depending on the complexity and detail of your design. Unlike alterations, custom work involves creating a one-of-a-kind garment from the ground up, requiring a more in depth and unique approach. Each bespoke piece is crafted with care, precision, and artistry, reflecting the individuality of the wearer and the beauty of the occasion.

  • How long does a custom design usually take to have made?

     Most custom pieces are completed within 3 to 4 months, though larger-scale designs may require up to 6 months. This timeline allows for every essential step: refining your vision, drafting bespoke patterns, crafting a sample, navigating scheduling and fittings, sourcing specialty fabrics, coordinating embellishment orders and shipping, and ultimately constructing your one-of-a-kind piece. Each phase is designed to honor your individuality and ensure your garment is as exceptional as the occasion it celebrates.

  • Is there a refund policy for custom garments?

    Unfortunately we cannot offer refunds for custom pieces since the project cannot be undone or resold once it has been constructed.

Brew and Bobbin

  • What is Brew and Bobbin?

    A course offered by Poncé Gold, designed to teach you the fundamentals of basic sewing. You’ll learn how to use sewing tools, cut and select fabrics, and master both hand sewing and machine sewing techniques.

  • Where is this class held?

    Classes are held in our private studio, each class is designed to feel cozy, elegant, and personalized.

  • How long is the class?

    Our program includes eight curated sessions, each beginning at 10:00 AM and concluding at 12:30 PM, with an interlude for tea and light refreshments.

  • Do I need a machine?

    We highly recommend bringing your own machine to ensure you become familiar with its unique features and operations—skills that will serve you well for future projects.

  • If I cannot attend will a refund be given?

    Refunds will be given if requested by the deadline date stated on the class information page.

  • Will all supplies and tools be provided for the class?

    Printed materials and select supplies will be provided for the course, along with complimentary tea and light refreshments. Students are kindly asked to bring their own tools and certain materials outlined in the supplies list.

  • If a class is missed can it be retaken?

    Regrettably, missed classes cannot be rescheduled or retaught. We take great care in selecting class times that thoughtfully balance the needs of both our students and clients. Due to the demands on our schedule, accommodating additional sessions is not feasible.

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